Welcome to Hotel98's online booking system. By using this website and/or mobile app, you are agreeing to the following terms and conditions. Please read them carefully.  

Booking and Payment

• All bookings must be made through this website, mobile app, direct with hotel or through our authorized agents.
• Full payment is required at the time of booking.
• We accept major credit cards, Malaysia e-Wallet payment and FPX.
• Malaysia Tourism Tax: Effective 1st January 2023, a Malaysian Tourism Tax of RM 10 per room per night is levied by the Malaysian Government under the Tourism Tax Act 2017, applies to all foreign guests (exempting Malaysian citizens and permanent residents). This fee is payable upon check-in.
• For Tourism Tax, hotel will collect upon check-in.
• Any applicable taxes and fees will be added to the total price.
• A valid government-issued ID or passport may be required at the time of check-in.
• We reserve the right to cancel or modify any bookings that appear to be fraudulent or made in bad faith. 

Cancellation, Changes & Refund

• Cancellations or changes to your booking must be made at least 72 hours before the arrival date (only applicable for those rate terms that allow cancellation and modification).
• Cancellations or changes made less than 72 hours before the arrival date will be subject to a cancellation fee equivalent to one night's stay.
• No-shows will be charged the full amount of the booking.
• If you need to change or cancel your booking, please contact us by email or phone as soon as possible (only applicable for those rate terms that allow cancellation and modification).
• Any changes or cancellations are subject to availability and may incur additional charges.
• No refund request will be entertained for all non-cancellable and non-refundable bookings. 

Check-in and Check-out

• Check-in time is 2:00 PM and check-out time is 12:00 PM.
• Early check-in and late check-out may be requested, subject to availability and a surcharge.
• Guests must present a valid government-issued ID or passport at the time of check-in.
• Guests under the age of 18 must be accompanied by an adult.
• The hotel reserves the right to refuse service to any guests who appear to be under the influence of drugs or alcohol. 

Children and Extra Beds

• Children aged 12 and under stay free of charge when using existing beds.
• Extra beds are available upon request and subject to availability. There may be additional charges for extra beds.
• Children aged 13 and above are considered adults and will be charged the adult rate. 

Pet Policy

• Pets are not allowed.
• Guests are responsible for any loss or damage to the hotel's property caused by themselves or their invitees.
• The hotel reserves the right to charge guests for any damage or loss caused by their actions.

Damage and Loss

• Guests are responsible for any loss or damage to the hotel's property caused by themselves or their invitees.
• The hotel reserves the right to charge guests for any damage or loss caused by their actions.

Privacy Policy

• We respect your privacy and will not share your personal information with third parties.
• Please see our full privacy policy for more information.

Governing Law

• These terms and conditions are governed by the laws of Malaysia.

Hotel98 is committed to protecting the privacy of our guests and visitors. This privacy policy explains how we collect, use, and share personal information when you visit our website or make a reservation at our hotel.  

Personal Information We Collect

• We may collect personal information such as your name, address, email address, phone number, and payment information when you make a reservation or register for an account on our website.
• We may also collect personal information when you communicate with us or participate in surveys or promotions.
• We may collect information about your use of our website, such as your IP address, browser type, and pages visited. 

How We Use Your Personal Information

• We use your personal information to process and confirm your reservations, respond to your requests and inquiries, and provide you with customer service.
• We may also use your personal information to send you promotional materials, updates, and offers for our hotel and other products and services.
• We may use your personal information for internal purposes such as data analysis and research. 

Sharing Your Personal Information

• We may share your personal information with third parties to process and confirm your reservations, such as payment processors and reservation systems.
• We may also share your personal information with third parties for marketing and promotional purposes, with your consent.
• We may disclose your personal information as required by law or in response to a request from a government or law enforcement agency. 

Data Security

• We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.
• However, no data transmission over the internet or storage of information can be guaranteed to be 100% secure.
• Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18.
• We may update this privacy policy from time to time. We will post any changes on this page and encourage you to review the policy periodically.
• If you have any questions about this privacy policy, please contact us by email or phone. 

Children's Privacy  

• Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18.

Changes to This Privacy Policy  

• We may update this privacy policy from time to time. We will post any changes on this page and encourage you to review the policy periodically.

Contact Us

• If you have any questions about this privacy policy, please contact us by email or phone.